Privacy
Privacy Policy
Kooyong Fine Auctions Pty Ltd (Kooyong Fine Auctions) is committed to providing quality services to you and respects your right to privacy. We safeguard and protect the privacy of our customers and people that use our website. This policy outlines our ongoing obligations to you in respect of why and how we collect and manage your Personal Information.
What is Personal Information
Personal Information is information or an opinion that identifies an individual, as defined by the Privacy Act 1988 (Cth).
What Personal Information do we Collect
Kooyong Fine Auctions will receive, collect and store personal information entered on our website or provided to us while interacting with us.
The type of personal information you may provide and we may collect includes, but is not limited to:
- Personal details – Name, age, job title, occupation.
- Contact details – mailing and/or street address, email address and telephone contact number.
- Transactional and account information – including bidding records, shipping information, items purchased or consigned, limited financial information connected to a purchase, account identifiers and identification information where required.
- The products and services you have purchased or that you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries.
- Photographic images and/or pictorial representations.
- Details of valuations or other services we have provided to you, and any other personal information requested by us and/or provided by you or a third party.
- Any additional information relating to you that you provide to us directly or indirectly through use of our website, through our team or otherwise via other sources like social media.
- Cookie and clickstream data. Only limited personal information may be collected via cookies and clickstream data and individuals who do not wish to receive cookies may disable this function on their web browser.
Use of your personal information
We collect your Personal Information for the primary purpose of providing our auction, valuation and jewellery services to you, providing information to our clients and marketing. We may also use it to advise you of new products and services. We may use your personal information to improve services. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
On our auction website, this includes the use of your information for procedures such as listing, bidding, selling, and finalising transactions.
On this website, this may also include valuation and contact forms, file uploads, email communications, website hosting, security monitoring, spam prevention, analytics and outbound links to the external Bidpath auction platform.
We also collect usage and analytical information which does not personally identify you but is necessary for site operation and analytics.
You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- To our employees, insurers and professional advisers where necessary for our primary purpose or related to the primary purpose for the delivery of services.
- To service providers that support website hosting, WordPress, WooCommerce, payment processing, email delivery, analytics, security, spam prevention, file uploads, enquiry handling and auction-platform handoff.
- To protect our or others’ legal rights, for example copyright and trademarks.
- Third parties where you consent to the use or disclosure.
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
We endeavour to safeguard against unauthorised disclosures of information, but we cannot assure you that personal information we collect will not be disclosed inconsistent with this Privacy Policy. The transfer of information is carried out at your own risk.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Kooyong Fine Auctions will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may be updated from time to time and is available on our website. Your use of the website and engagement with us indicates your acceptance of this policy at date of use.
Cookies and tracking
Kooyong may use essential, analytics and marketing cookies or similar technologies. Read the Cookie & Tracking Notice for more detail.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Kooyong Fine Auctions Pty Ltd
PO Box 5114, Glenferrie South VIC 3122
Email
info@kooyongfineauctions.com.au
Phone
(03) 9596 5070